Shipping policy

SHIPPING POLICY

Last Updated: August 10, 2026

Thank you for shopping with Roxy Xero at RoxyXero.com.

RoxyXero.com is a strictly 21+ retail store. By placing an order, you certify that you are at least 21 years of age and legally permitted to purchase and receive the products ordered.

This Shipping Policy explains our order processing, shipping, delivery, age-verification, and restricted-shipping practices.

1. 21+ SHIPPING REQUIREMENT

ALL CUSTOMERS MUST BE 21 YEARS OF AGE OR OLDER.

You must be at least 21 years old to:

  • Place an order on RoxyXero.com;

  • Purchase Roxy Xero products;

  • Receive products purchased through RoxyXero.com; and

  • Accept delivery where adult verification or signature is required.

Roxy Xero may use age-verification or identity-verification services before processing or shipping an order.

We reserve the right to cancel or refuse an order if:

  • We cannot verify the customer's age;

  • Information provided appears false or inaccurate;

  • We believe an order is being placed on behalf of someone under 21;

  • Shipping the product would violate applicable law; or

  • The order creates a legal, regulatory, safety, or fraud concern.

2. ORDER PROCESSING

Orders are processed after successful payment authorization and completion of any required age, identity, fraud, or compliance verification.

Processing times may vary depending on:

  • Order volume;

  • Product availability;

  • Weekends and holidays;

  • Age or identity verification;

  • Fraud-prevention review;

  • Weather or emergency conditions;

  • Carrier availability; or

  • Legal or regulatory restrictions.

An order confirmation does not necessarily mean that an order has been accepted, approved, or shipped.

Customers will generally receive shipping confirmation and tracking information after an order has been prepared for shipment.

3. SHIPPING TIMES

Shipping and delivery times displayed on RoxyXero.com are estimates unless expressly stated otherwise.

Estimated transit time begins after the order has been processed and accepted by the shipping carrier, not necessarily on the date the order was placed.

Delivery dates may be affected by circumstances outside Roxy Xero's reasonable control, including:

  • Carrier delays;

  • Severe weather;

  • Holidays;

  • Transportation disruptions;

  • Incorrect or incomplete addresses;

  • Failed delivery attempts;

  • Age-verification issues;

  • Signature requirements;

  • Regulatory restrictions; or

  • Other unforeseen circumstances.

Roxy Xero does not guarantee a specific delivery date unless such guarantee is expressly provided in writing.

4. SHIPPING DELAYS

We make reasonable efforts to process and ship orders within any timeframes communicated at checkout or elsewhere on RoxyXero.com.

If we cannot ship an order within the applicable promised timeframe, the order will be handled in accordance with applicable law.

Where required, customers may be notified of a delay and provided an opportunity to consent to the revised shipping timeframe or cancel the affected order.

If an order cannot be fulfilled and applicable law requires cancellation or a refund, Roxy Xero will provide the required remedy.

5. SHIPPING RATES

Shipping charges are calculated and displayed during checkout based on factors that may include:

  • Delivery destination;

  • Package size;

  • Package weight;

  • Shipping service selected;

  • Carrier rates; and

  • Any applicable handling or verification requirements.

Shipping rates may change without prior notice.

Any applicable shipping charge will be displayed before the customer completes the order.

6. SHIPPING DESTINATIONS AND RESTRICTIONS

Roxy Xero ships only to locations where we determine that shipment of the applicable product is permitted.

We reserve the right to restrict, suspend, or prohibit shipping of any product to any state, county, municipality, ZIP code, or other jurisdiction.

Product availability on RoxyXero.com does not guarantee that the product can legally be shipped to every location.

Shipping restrictions may be based on:

  • Federal law;

  • State law;

  • Local ordinances;

  • Regulatory requirements;

  • Carrier policies;

  • Product-specific restrictions;

  • Age restrictions; or

  • Roxy Xero compliance policies.

Customers are responsible for ensuring that their purchase, possession, and use of a product are lawful in their jurisdiction.

If we determine before shipment that an order cannot legally or reasonably be shipped to its destination, we may cancel the affected item or order.

Any payment associated with an order we cancel without shipment will be handled according to applicable law and our Refund Policy.

7. AGE VERIFICATION

Roxy Xero may require age verification before an order is shipped.

Verification may involve information such as:

  • Customer name;

  • Date of birth;

  • Billing address;

  • Shipping address;

  • Government-issued identification; or

  • Other information reasonably necessary to confirm identity and age.

Orders may be delayed or cancelled if age verification cannot be successfully completed.

Providing false information or attempting to bypass our age-verification process is strictly prohibited.

8. ADULT SIGNATURE OR DELIVERY VERIFICATION

Certain orders may require an adult age 21+ signature, identification check, or other delivery verification where required by:

  • Applicable law;

  • Roxy Xero;

  • The shipping carrier; or

  • The nature of the product being shipped.

When adult signature is required, the carrier may require the recipient to present valid government-issued identification demonstrating that the recipient is at least 21 years old.

A person under 21 may not accept delivery of Roxy Xero products.

Customers are responsible for ensuring that an eligible adult is available to accept delivery when required.

9. ACCURATE SHIPPING INFORMATION

Customers are responsible for providing a complete, accurate, and deliverable shipping address when placing an order.

Please carefully review your:

  • Recipient name;

  • Street address;

  • Apartment or suite number;

  • City;

  • State;

  • ZIP code; and

  • Other delivery information

before completing your purchase.

Roxy Xero is not responsible for delivery problems caused by inaccurate, incomplete, or outdated information provided by the customer, except where otherwise required by law.

10. ADDRESS CHANGES

Once an order has entered processing or has been shipped, we cannot guarantee that the shipping address can be changed.

If you notice an address error, contact Roxy Xero customer service as soon as possible.

We will attempt to assist when reasonably possible, but address modifications are not guaranteed.

Customers may be responsible for additional shipping costs resulting from an incorrect address or requested address change.

11. RETURNED-TO-SENDER PACKAGES

A package may be returned to us because of:

  • Incorrect address;

  • Incomplete address;

  • Failed delivery attempts;

  • Customer refusal;

  • Failure to claim the package;

  • Failed age verification;

  • Failed adult-signature requirements; or

  • Other carrier-related reasons.

A package being returned to Roxy Xero does not automatically qualify the customer for a refund.

Returned shipments will be reviewed individually.

Where permitted by law, original shipping fees and additional carrier charges may be non-refundable, and customers may be responsible for additional shipping charges if reshipment is approved.

Any refund or other remedy required by applicable law will be honored.

12. FAILED AGE OR SIGNATURE DELIVERY

If a shipment requires age verification or an adult 21+ signature and delivery cannot be completed because an eligible adult is unavailable, the carrier may:

  • Attempt redelivery;

  • Hold the package at an authorized location; or

  • Return the package to Roxy Xero.

Customers are responsible for following carrier instructions regarding delivery attempts and pickup deadlines.

Orders returned because the recipient could not satisfy a required age or identification check may be subject to additional shipping or handling charges where permitted by law.

13. TRACKING INFORMATION

When tracking information is available, it will generally be provided through email, customer account information, or another notification method.

Tracking information may take time to update after a shipping label has been created.

A shipping-label notification does not necessarily mean the carrier has physically received or scanned the package.

Customers should monitor tracking information after shipment.

14. DELIVERY CONFIRMATION

An order may be considered delivered when the applicable shipping carrier records the shipment as successfully delivered to the shipping address provided by the customer, subject to applicable law.

Customers should retrieve delivered packages promptly.

For age-restricted orders requiring an adult signature, delivery may be documented by the carrier's delivery or signature records.

15. LOST PACKAGES

If tracking information does not show delivery and the package appears to be lost in transit, please contact Roxy Xero customer service.

We may ask customers to:

  • Allow reasonable time for carrier investigation;

  • Verify the shipping address;

  • Contact the shipping carrier;

  • Complete a missing-package form; or

  • Provide additional information reasonably necessary to investigate the shipment.

When appropriate, Roxy Xero may initiate a claim or inquiry with the carrier.

Lost-package claims will be handled based on the circumstances, carrier findings, our policies, and applicable law.

16. PACKAGES MARKED DELIVERED

If carrier tracking shows that a package was delivered but you cannot locate it, we recommend that you:

  • Check the surrounding delivery area;

  • Check with household members;

  • Check with neighbors where appropriate;

  • Check parcel lockers or mailrooms;

  • Contact the building management or front desk, if applicable; and

  • Contact the shipping carrier.

Roxy Xero is generally not responsible for theft, loss, or misplacement occurring after a carrier has confirmed successful delivery, except where responsibility cannot legally be excluded.

We will reasonably assist customers with carrier information when possible.

17. STOLEN PACKAGES

Customers are responsible for providing a reasonably secure delivery location.

Roxy Xero does not guarantee replacement or reimbursement for a package stolen after confirmed delivery.

Customers who believe a package was stolen may be asked to contact:

  • The shipping carrier;

  • Property management;

  • Local authorities; or

  • Other appropriate parties.

Claims will be reviewed individually where appropriate.

18. DAMAGED PACKAGES

If your package arrives materially damaged, please contact Roxy Xero customer service promptly.

You may be asked to provide:

  • Your order number;

  • Photographs of the shipping package;

  • Photographs of the product;

  • Photographs of any visible damage;

  • Shipping label information; and

  • A description of the issue.

Please retain the product, shipping carton, packaging materials, and shipping label until your claim has been reviewed.

Minor cosmetic damage to exterior retail packaging that does not affect product safety, integrity, or usability may not qualify for replacement or refund.

19. INCORRECT OR MISSING ITEMS

If you receive the wrong product or believe an item is missing from your shipment, please contact Roxy Xero customer service promptly.

We may request:

  • Order number;

  • Photographs of the package;

  • Photographs of the products received;

  • Packing information; and

  • Any other information reasonably necessary to investigate.

Verified fulfillment errors attributable to Roxy Xero will be addressed in accordance with our policies and applicable law.

20. REFUSED SHIPMENTS

Refusing delivery does not automatically cancel an order or entitle the customer to a full refund.

If a customer refuses a shipment without prior authorization, the order will be reviewed after the package is returned to us.

Original shipping costs, return shipping costs, handling fees, or other expenses may be deducted or considered when determining any available credit or refund, to the extent permitted by law.

21. ORDER CANCELLATIONS

We cannot guarantee cancellation after an order has been submitted.

Once an order has entered fulfillment or has shipped, cancellation may no longer be possible.

Customers should contact us as soon as possible if they need to request a cancellation.

Roxy Xero reserves the right to cancel an order before shipment for reasons including:

  • Failed age verification;

  • Failed identity verification;

  • Suspected fraud;

  • Payment problems;

  • Inventory shortages;

  • Pricing errors;

  • Shipping restrictions;

  • Legal or regulatory concerns; or

  • Other legitimate business or compliance reasons.

22. FINAL SALE POLICY

Except where otherwise required by applicable law or expressly approved by Roxy Xero, all sales are final.

Shipping-related refunds, replacements, credits, or other remedies are governed by this Shipping Policy and our Final Sale & Refund Policy.

The fact that a product is returned to Roxy Xero by a carrier does not by itself create a right to a refund.

23. SHIPPING AND REFUND LAW

Nothing in this Shipping Policy is intended to eliminate any shipping, cancellation, refund, or other consumer protection that cannot legally be waived under applicable federal or state law.

If applicable law requires Roxy Xero to:

  • Cancel an unshipped order;

  • Provide notice regarding a shipping delay;

  • Obtain customer consent to a delay;

  • Issue a refund; or

  • Provide another remedy,

Roxy Xero will comply with those requirements.

24. ILLINOIS LAW

Roxy Xero is based in the State of Illinois, and this Shipping Policy should be read together with our Terms of Service and other website policies.

Nothing in this Shipping Policy is intended to waive any consumer right or remedy that cannot legally be waived under applicable Illinois or federal law.

25. CHANGES TO THIS SHIPPING POLICY

We reserve the right to update or modify this Shipping Policy to reflect changes in:

  • Shipping carriers;

  • Products;

  • Fulfillment practices;

  • Legal requirements;

  • Age-verification procedures;

  • Regulatory requirements; or

  • Our business operations.

Updated policies will be posted on RoxyXero.com with a revised “Last Updated” date.

Unless otherwise required by applicable law, the Shipping Policy in effect when an order is placed will govern that order.

26. CONTACT US

If you have questions about an order, shipment, or this Shipping Policy, please contact Roxy Xero using the customer service contact information provided on RoxyXero.com.

BY PLACING AN ORDER ON ROXYXERO.COM, YOU CERTIFY THAT YOU ARE AT LEAST 21 YEARS OF AGE AND ACKNOWLEDGE THAT YOU HAVE READ AND AGREED TO THIS SHIPPING POLICY.