Refund policy

FINAL SALE & REFUND POLICY

Last Updated: August 10, 2026

Thank you for shopping with Roxy Xero at RoxyXero.com. Due to the nature of our botanical products, health and safety considerations, and product integrity requirements, all sales are final unless otherwise required by applicable law.

ALL SALES ARE FINAL

All Roxy Xero products purchased through RoxyXero.com are non-refundable and non-returnable.

Once an order has been processed, shipped, delivered, opened, or used, we cannot accept returns or provide refunds based on:

  • Change of mind

  • Personal preference

  • Flavor preference

  • Product strength or potency preference

  • Unwanted products

  • Accidental orders

  • Incorrect quantity ordered by the customer

  • Customer dissatisfaction with the effects or experience of a product

  • Products that have been opened, used, or tampered with

Because our products are intended for individual consumer use, we cannot restock or resell returned products.

DAMAGED, DEFECTIVE, OR INCORRECT ORDERS

If your order arrives damaged, defective, or you receive an incorrect product due to an error by Roxy Xero, please contact us promptly after delivery.

Customers may be required to provide:

  • Order number

  • Photos of the product

  • Photos of the packaging and shipping box

  • Description of the issue

  • Any other information reasonably necessary to verify the claim

After reviewing the claim, Roxy Xero may, at its discretion and as permitted by applicable law, provide a replacement, store credit, or refund for the affected product.

Do not discard damaged or incorrect products or packaging until your claim has been reviewed.

SHIPPING DAMAGE

Roxy Xero is not responsible for minor cosmetic damage to exterior retail packaging that does not affect the safety, integrity, or usability of the product.

Claims involving substantial shipping damage should be reported promptly after delivery with supporting photographs.

LOST OR STOLEN PACKAGES

Roxy Xero is not responsible for packages that are confirmed by the shipping carrier as successfully delivered but are subsequently lost, misplaced, or stolen.

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If an order is returned to us because an incorrect or incomplete address was provided, additional shipping charges may apply before the order can be reshipped.

ORDER CANCELLATIONS

Orders cannot be guaranteed to be cancelled or modified after they have been submitted.

If fulfillment has already begun or the order has shipped, the order will be considered final and cannot be cancelled.

REFUSED OR UNCLAIMED PACKAGES

Refusing delivery or failing to claim a package does not automatically qualify the order for a refund.

Any refund, credit, or reshipment associated with a returned or refused shipment will be determined by Roxy Xero based on the circumstances and applicable law. Shipping and handling charges may be non-refundable.

PRODUCT EXPERIENCE

Individual experiences with botanical products may vary. Roxy Xero does not guarantee that any product will produce a particular experience, effect, or result for every customer.

Dissatisfaction with a product's taste, flavor, perceived strength, effects, or individual experience does not qualify the product for a refund or return.

CHARGEBACKS AND PAYMENT DISPUTES

Customers are encouraged to contact Roxy Xero directly regarding any legitimate order issue before initiating a payment dispute or chargeback.

Submitting a fraudulent chargeback or falsely claiming that an authorized transaction was unauthorized may result in the customer's account being restricted from future purchases and may be contested using applicable order, delivery, and transaction records.

Nothing in this section limits any rights a customer may have under applicable law or the rules of their payment provider.

EXCEPTIONS REQUIRED BY LAW

Nothing in this policy is intended to eliminate or restrict any consumer right, remedy, refund, replacement, or other protection that cannot legally be waived under applicable federal, state, or local law.

Where applicable law requires a refund, return, replacement, cancellation, or other remedy, Roxy Xero will comply with those requirements.

POLICY ACCEPTANCE

By placing an order through RoxyXero.com, you acknowledge that you have reviewed and accepted this Final Sale & Refund Policy.

Roxy Xero reserves the right to update or modify this policy at any time. The policy in effect at the time of purchase will apply to that transaction.

For questions regarding an order or this policy, please contact Roxy Xero through the customer service information provided on RoxyXero.com.